London, United Kingdom
ChargedUp bills itself as Europe's largest phone charging network.
They give you (assuming you are a person who is currently in Europe) power on demand through their network of portable power banks, while providing venues that people like you are visiting (when there's no pandemic) with a unique marketing tool that drives foot traffic and keeps people hanging out longer since they don't have to worry that their phones are about to run out of battery.
ChargedUp uses Clubhouse.
Pam Martinez is no stranger to project management tools that aren’t Clubhouse.
“In the past, I've worked with many other tools like Podio and Jira. I'd never really had a positive experience. Trello, in particular, is way too simplistic. For the amount of back and forth for technical work, it very quickly feels like chaos when compared to Clubhouse.”
Clubhouse usage started with one team and then quickly spread across the rest of ChargedUp, replacing all the other tools that various teams had been using piecemeal based on their own personal preferences. As the company grew, and needed to become more organized as a result, it became necessary to switch to a tool that could support managing everyone’s work all in one place.
“We needed a way to do a better job managing ongoing projects and OKRs. The fact that now there's verticals, so, rather than just a Head of Business Development, you've got a team of three BD people traveling all over the US and Europe. We needed a tool that could support everyone.”
Clubhouse does everything we need it to do, while making the process fun and easy. There is no reason or incentive for us to consider other toolsPam Hernandez, Head of Product at ChargedUp
For the engineers at ChargedUp, what sets Clubhouse apart is its flexibility, ease of use, and small moments of joy to be found throughout our software. Pam says:
“I loved how the team had set it up and made it their own because. One small example: they use funny titles in the workflow state columns rather than more traditional, businessy, scrummaster titles. It makes updating a Story just a little more enjoyable.”
This flexibility is about more than just the ability to insert inside jokes and funny titles for things directly into the software. It’s also about how Clubhouse can act as a single source of truth for ChargedUp projects.
"It used to be a Google Sheet and a Trello board and this crazy email thread that no one is fully reading through, versus getting all these things under the same roof in Clubhouse,” says Pam. “You have that constant sense of a dynamic document, and the ability for anyone to make an update at any time. Having everything in one place provides a nice, organic way to ensure we’re continually planning ahead for whatever.”
Even when a company is not fully or even partially remote (ChargedUp’s team is mostly based in London), it’s still important that software like Clubhouse be fully capable of supporting remote work. People work from home sometimes, employees might be on the road a lot, and we now know it’s always possible a terrible and dangerous pandemic will necessitate the entire staff start working remotely for an indefinite period.
“The ability for anyone to make an update at any time, whether a team is traveling to and from Berlin or what have you, really is key,” says Pam. “You can’t rely on ‘we’ll talk about it later’ versus having it all on a board where everyone can self-organize and keep up with ongoing work.”
Product Management tools often get a bad rap as being unusable or a waste of time. Sometimes those reputations are at least somewhat deserved, but because they're so widespread, it can cause people to pause before making the transition over to a new tool. Isn't one Product Management tool just as "fine" as any other one?
"Our CTO knows how bad Product Management software can be," says Pam. "Our use of some many different tools seemed like it was working ok, but when I showed him 'hey, we can do milestones and projects, labels and filtering,' that made it clear to him that the migration would be pretty easy and well worth any small hassle."
Clubhouse makes managing and updating projects less of a burden, and leaves everyone more equipped to get things done.Pam Hernandez, Head of Product at ChargedUp