FullStory

FullStory helps software companies solve user problems and improve site usability.

Members of the FullStory Team

Imagine if you could pick a person off the street and put yourself in their shoes for a day. Now imagine you could do that for a user of your product, watching where they click and seeing where they get confused or where they struggle. That's precisely what FullStory helps their customers do, and their team uses Clubhouse to coordinate it all.

Teams for An Unorthodox Team

Using Clubhouse allows the FullStory team to keep all of their ideas and thoughts in a single place. Management and department structures at FullStory are somewhat unorthodox. They employ a matrix management system, so instead of departments they have "job families". Each has its own "head of family", who is less so a boss than an experienced resource. Decisions are made in sessions called "Prove Its" in which anyone in the company is empowered can make a proposal, gather stakeholders in a room, review data, and weigh in on whether to move forward with that proposal.

With such a relatively flat structure, it is important to have a strong system of record to keep everyone in the team apprised and in the loop. Clubhouse has been the tool they turn to to keep every family on track. In Clubhouse, FullStory families map to Teams.

With the Teams feature, they can focus on letting each "family" work the way that suits them best.

Jaclyn Spangler

“Teams having separate workflows has been big, because in the past, we've had one workflow that we tried to apply across all teams. The workflow wound up with some weird naming conventions, because of things like how a marketer will think of a task as "done," and an engineer thinks of it as 'shipped.'”

- Jaclyn Spangler, Hugger In Product, FullStory

Leveraging the Clubhouse API

Never satisfied to do things the old-fashioned way, FullStory is always looking for tools that are extensible and customizable. The robust and well-documented Clubhouse API played a big part in their selecting Clubhouse as their project management tool. The first application they created using the Clubhouse API was, Horizon; it was an internal bot that asked users a series of questions to make sure Stories landed in the right place in Clubhouse. Over time, Horizon went off into the sunset and was replaced by a Slackbot called Conscious.

When Conscious developer Annika Garber started at FullStory, she realized a lot of the team felt more comfortable posting things in Slack rather than Horizon, and recognized an opportunity to direct the Horizon flow through Slack and into Clubhouse.

Now someone can say, "I want to file a bug report," and the Conscious bot will respond with a series of questions, like, "What issue are you having? Where is the issue? Is it in production or staging? Who do you think should look at this? How urgent is it?"

Once all questions are answered, the bot then creates a Clubhouse card that's automatically assigned to the correct Team and Project, and everyone that the card is relevant to is notified of the card creation.

When asked what it's like to work with the Clubhouse API, Henry Hutcheson, an engineer at FullStory, says, "The API provided by Clubhouse is extensive. Anything you can think of wanting to accomplish as a human in Clubhouse, your code can accomplish with the API. Because of this, we have been able to very easily build integrations into our own tools and processes, which has made Clubhouse part of the fabric of how we get work done."

Clubhouse brings joy to software teams

“We tried many of the popular project management tools, but only Clubhouse satisfied our requirements.”
MakeSpace
Nicolas Grasset
VP of Engineering, MakeSpace
“Clubhouse has helped enable our rapid growth… It has become indispensable to all of our Product and Engineering teams.”
Orchard Platform
Jonathan Kelfer
Co-founder and CTO, Orchard Platform
“As a Product Manager, Clubhouse has solved a lot of problems for our team.”
BarkBox
Marcus Im
Product Manager, BarkBox
“Clubhouse’s powerful API lets us set up the processes and flows that are right for our team and the interface doesn’t pigeon hole us into a specific methodology.”
FullStory
Jaclyn Spangler
Hugger, FullStory
Pascal Bourque @bourquep 12:46 PM - 27 Jan 2017
It’s only been 3 days since we moved all our feature/bug backlogs into @clubhouse, and I already can’t see myself using any other tool. 💚
Matt Button @BRMatt 6:12 AM - 9 Jan 2017
Clubhouse.io is Trello on steroids for software projects. Was sceptical at first, but it’s so 💯 💙❤️💛💜
Justin Klemm‏ @justinklemm 3:17 PM - 14 Dec 2016
I’ve used lots of project management tools (Jira, Asana, Basecamp, GitHub), but never loved any of them. @clubhouse might be the winner.
Switching to @clubhouse from Jira. Love my project management job again. #gamedev
Bryan Irace @irace 6:04 PM - 25 Aug 2016
Confirmed: @clubhouse is the software project planning tool I’ve always wanted but never thought would exist. Amazing work @kurt and team.
I am loving @clubhouse. Strikes a really nice balance of making a few good assumptions and not making too many about prod-dev workflow 👌
Been using Clubhouse for about a month and it’s still perfect. Yes, perfect. Best SaaS product I’ve ever used. https://clubhouse.io/
What I like about @clubhouse: intuitive, nicely polished, excellent build quality and simply a pleasure to use!
Peter Vidani @pter 2:10 PM - 18 Jul 2016
Btw, we ended up going with @clubhouse. You still need your own process before starting, but it’s clean and the build quality is solid.
Jonathan Hyde @jonphyde 10:11 AM - 24 Apr 2016
@CutikoLive @bitfield Check out @clubhouse. My engineers love using it, I love using it & they are super lovely people building it.
Jed Christiansen @jedc 6:42 PM - 4 Aug 2016
.@clubhouse continue to roll out increasingly awesome features. Great PM tool; thanks @kurt!
Evan Sinicin @ebahsini 9:11 PM - 23 Jul 2016
@clubhouse excited for Organizations - just sent in a new feature request. Please keep killing it!
JIRA meet your better: https://clubhouse.io/ That is all. cc: @KaitlinMS @TripleEhGames
Started using @clubhouse and loving it! Perfect middle ground between Trello and JIRA 👌
Spurt Reynolds @asarazan 12:45 PM - 17 Feb 2016
Really impressed with my first run of @clubhouse. A product for building products that is actually a good product. Go figure!
Benoit Richter @benrict 9:19 AM - 15 Aug 2015
If your dev team is looking for an upgrade from Github Issues or Trello, have a look at @clubhouse: *really* worth a try. Impressive stuff.
Josh Pigford @shpigford 9:14 AM - 7 Dec 2016
We tried so. many. things. Had committed to Pivotal Tracker & then tried Clubhouse last minute & whole team loved it.
@Derbios thank you for the @clubhouse recommendation! definitely more lightweight than jira and easier to use than pivotaltracker
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