Dignity Health

Dignity Health uses Clubhouse to create workflow transparency, stay organized, and provide high-quality healthcare.

Members of the Dignity Health network

Founded in 1986, Dignity Health is a mission-driven, public benefit hospital. Over 60,000 caregivers and staff across 21 states work together to create a healing environment for patients and their loved ones.

Before seeking out a project management tool, the team was trying to manage a scrum process and coordinating efforts primarily through email, with weekly webinars for standups. According to Sabrina Penn, Clinical IT Pharmacist at Dignity Health, “It was very messy. When you’re doing sprints, it’s easy to lose track of an email, and sharing those emails can be tough, especially working at a hospital with limited file sizes for attachments.”

Sabrina’s work involves coordinating with developers to work within functional specifications and supply additional decision support to the prescribing system, along with leading the design and implementation of clinical decision support systems. All of the teams she leads are focused on the technology used in the dispensation of medication as well as hospital administration, including any and all project’s related to their electronic health record system, various medical devices, and all technology for medical information security.

The fact that they were working in across multiple locations and facilities made collaborating all the more complicated. After investigating various tools to help bridge the divide, they decided to try Clubhouse.

More Communication, Fewer Emails

One of the features that drew them to Clubhouse was how open it is. Anyone, from any location, can quickly check on project status and receive updates, without anyone needing to share a specific document or forward an email. The team especially appreciates the daily digest notification.

Everyone reviews all of the open projects on a regular basis, and can easily add and assign Tasks and Stories.

Sabrina Penn

“I found that it really brought a cohesiveness and cut down on the amount of meetings I’ve had with our team and other teams in general. There’s nothing to report — everyone knows what’s going on with any of our projects.””

- Sabrina Penn, Dignity Health Clinical IT Pharmacist

The data and reporting features also help Sabrina create more accurate time estimates in the future, which is one of the larger struggles that companies in more regulated industries (like healthcare) have. “What I’ve been doing is going by average time that’s been spent on a specific build or direction in the past and then schedule it out accordingly, knowing that it probably won’t be completely accurate.”

A New View

Another feature that helps is the categorization and sorting of stories. “You can see exactly what step you’re on, where you’re at in the sprint, and what tasks are under your name.” She relies heavily on her Views, because otherwise everything looks important at a glance — she’s created very specific custom views that take into account Labels and timelines, and then shares those with her team so they can see what they need to see. They also have their own custom Views, but her Views are their default workspace, which creates a shared and accurate understanding of team priorities.

Being able to see things quickly and clearly was a key factor in Sabrina’s decision to start using Clubhouse. “When you have so much data to manage project-wise, it’s important to keep things as clear as possible. If there’s any possibility of an issue being misconstrued or misrepresented, that can pose a big risk. Forgetting a project because it’s not viewable could potentially wind up being a patient safety issue.”

On Top Of It All

They’ve defined distinct workflows for each of their teams. For example, the Local Technology Oversight team must keep track of everything related to local pharmacy technology, and Sabrina has provided guidelines that can be used as a starting point for all new Projects and Stories. They use a generic “pending” workflow state for any efforts that require additional research or additional steps to keep them in line with existing regulations.

Right now, they have four teams using Clubhouse, with new teams being added. After demonstrating to Dignity Health leadership how Clubhouse has helped them, the organization as a whole is looking at converting to using it. After all, when you’re dealing with healthcare, you can’t afford to be disorganized.

Says Sabrina: “Everyone I’ve talked to is amazed at how organized and on top of these projects you can be, because of Clubhouse.”

Clubhouse brings joy to software teams

“We tried many of the popular project management tools, but only Clubhouse satisfied our requirements.”
MakeSpace
Nicolas Grasset
VP of Engineering, MakeSpace
“Clubhouse has helped enable our rapid growth… It has become indispensable to all of our Product and Engineering teams.”
Orchard Platform
Jonathan Kelfer
Co-founder and CTO, Orchard Platform
“As a Product Manager, Clubhouse has solved a lot of problems for our team.”
BarkBox
Marcus Im
Product Manager, BarkBox
“Clubhouse’s powerful API lets us set up the processes and flows that are right for our team and the interface doesn’t pigeon hole us into a specific methodology.”
FullStory
Jaclyn Spangler
Hugger, FullStory
Pascal Bourque @bourquep 12:46 PM - 27 Jan 2017
It’s only been 3 days since we moved all our feature/bug backlogs into @clubhouse, and I already can’t see myself using any other tool. 💚
Matt Button @BRMatt 6:12 AM - 9 Jan 2017
Clubhouse.io is Trello on steroids for software projects. Was sceptical at first, but it’s so 💯 💙❤️💛💜
Justin Klemm‏ @justinklemm 3:17 PM - 14 Dec 2016
I’ve used lots of project management tools (Jira, Asana, Basecamp, GitHub), but never loved any of them. @clubhouse might be the winner.
Switching to @clubhouse from Jira. Love my project management job again. #gamedev
Bryan Irace @irace 6:04 PM - 25 Aug 2016
Confirmed: @clubhouse is the software project planning tool I’ve always wanted but never thought would exist. Amazing work @kurt and team.
I am loving @clubhouse. Strikes a really nice balance of making a few good assumptions and not making too many about prod-dev workflow 👌
Been using Clubhouse for about a month and it’s still perfect. Yes, perfect. Best SaaS product I’ve ever used. https://clubhouse.io/
What I like about @clubhouse: intuitive, nicely polished, excellent build quality and simply a pleasure to use!
Peter Vidani @pter 2:10 PM - 18 Jul 2016
Btw, we ended up going with @clubhouse. You still need your own process before starting, but it’s clean and the build quality is solid.
Jonathan Hyde @jonphyde 10:11 AM - 24 Apr 2016
@CutikoLive @bitfield Check out @clubhouse. My engineers love using it, I love using it & they are super lovely people building it.
Jed Christiansen @jedc 6:42 PM - 4 Aug 2016
.@clubhouse continue to roll out increasingly awesome features. Great PM tool; thanks @kurt!
Evan Sinicin @ebahsini 9:11 PM - 23 Jul 2016
@clubhouse excited for Organizations - just sent in a new feature request. Please keep killing it!
JIRA meet your better: https://clubhouse.io/ That is all. cc: @KaitlinMS @TripleEhGames
Started using @clubhouse and loving it! Perfect middle ground between Trello and JIRA 👌
Spurt Reynolds @asarazan 12:45 PM - 17 Feb 2016
Really impressed with my first run of @clubhouse. A product for building products that is actually a good product. Go figure!
Benoit Richter @benrict 9:19 AM - 15 Aug 2015
If your dev team is looking for an upgrade from Github Issues or Trello, have a look at @clubhouse: *really* worth a try. Impressive stuff.
Josh Pigford @shpigford 9:14 AM - 7 Dec 2016
We tried so. many. things. Had committed to Pivotal Tracker & then tried Clubhouse last minute & whole team loved it.
@Derbios thank you for the @clubhouse recommendation! definitely more lightweight than jira and easier to use than pivotaltracker
Sign up now for free
All plans include a 14-day trial. No credit card required.